INFORMATION & FAQ
We suggest you check your “spam” folder. In some cases the e-mails sent by our team could be identified as inappropriate, especially if your spam filter is set at the highest level. If you are sure the problem is not your email setting, we kindly ask you to resend your request.
We want you to have a wonderful time in Turkey - so we will do our best to make changes as per your request. You would be liable for any penalty charged by our suppliers, but we don’t charge any fee for changes.
If you decide to cancel your reservation you can do so without any fee up to 1 week prior to the date. However, cancellations made less than 1 week before the day will incur a 50% penalty, and cancellations within 48 hours of the day will cause 100% penalty charge on your credit card.
For hot-air ballon reservations; if the flight is cancelled because of weather conditions, we do not charge any amount from our clients. If you have already paid, you will receive a full refund.
You can use the contact link or Whatsapp +90 535 363 1391 to make your reservation. We highly recommend you to make your reservations before arriving so you don't have to spend your precious holiday time organising.
We keep our group sizes down for flexibility, less impact on locals and greater enjoyment by participants. On most of our trips you’ll be part of an intimate group of 6-15 people, though our group sizes are on average 10 people. Our Overland trips are in purpose-built vehicles that can carry up to 16 travellers.
For balloon ride, most of our flights you’ll be part of a small group of 16-24 people in a basket.
The vast majority of our small group adventures are guaranteed to depart. That means that once you book your trip it’s confirmed to run, regardless of how many other travellers have booked.
Yes! Hot air balloons fly all year around. Flights can be cancelled for safety reasons : too windy or rainy, fog or low cloud. Cappadocia winters are not especially stormy, we normally see hot air balloons in the sky at least 200 days a year. If the flight is cancelled because of weather conditions, we do not charge any amount from our clients. If you have already paid, you will receive a full refund. If you wish, we'll do our best to rbook you a flight the following day.